Mattresses and Exchange Eligibility

If you are not completely satisfied with your qualifying mattress*, you have the option of exchanging it for a different selection (subject to restocking fees and applicable driver pick up fees). We require that you sleep on your new mattress for a minimum of 30 nights, allowing your body to fully adjust to the new sleeping surface. You are allowed to exchange your initial purchase (subject to restocking fees and applicable driver pick up fees), as a one-time offer. Exchanges are only allowed on qualifying mattresses. If you exchange your qualifying mattress for a different mattress, you cannot return or exchange again.This one-time offer is for an exchange and not a refund.

100 DAY SLEEP TRIAL- After a break in period of 30 days, customer have 100 days from date of delivery to request a one time comfort exchange. Customers receive credit the full amount paid, and may use this credit to make another mattress selection. Only mattresses are eligible for the comfort exchange. No discounts will be applied to comfort exchanges. Some items , such as closeouts, may not be eligible to be chosen in a comfort exchange. No refunds will be issued with comfort exchange. New product that exceeds the price of the credit allotted, the difference will be the responsibility of the customer to pay, when the comfort exchange is effected. There are no exceptions to this policy. Product must be in “like new” condition without markings or damages to be eligible.* Applicable with a purchase of mattress protector.