Política de reembolso

Dione Furniture Inc accepts returns of regular stock items within 7 days of your delivery solely covering factory defects. When filing warranty claims, clear photos must be sent to dionefurniture@gmail.com for review prior to determination made by Dione Furniture, Inc. All original packaging and contents must be kept in tact for claims processing.. You will be charged a 20% restocking fee on all regular stock furniture returns. Please note the following:

• Returns are not accepted on Custom Special Order items or as-is marked items.
• DF reserves the right to refuse returns or exchanges of items that are not in as-new condition due to damage or misuse by the customer.
• Returned items must be disassembled and in original packaging.

• If returned items need to be picked up from your home, you will be charged a pickup fee.
• Your initial delivery fee, if any, is non-refundable.

Returned items are inspected upon receipt. Any appropriate credits and refunds will be issued for the purchase price of the returned item(s), and taxes are refunded according to applicable state law. Except for refunds for damaged or defective merchandise, shipping, delivery and handling charges are nonrefundable, and return shipping or pick up fees may apply. Once item(s) are received and processed, refunds are generally issued within ten (10) business days.

Refunds do not apply to as-is items. In addition, refunds do not apply to custom special orders or pillows, comforter sets, or other bedding products, except for refunds for damaged or defective merchandise.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dionefurniture@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at dionefurniture@gmail.com.

Reselections on regular stock items for equal or greater value will not incur any restocking fee but will require an additional redelivery fee. Reselections on regular stock items for lesser value require a 10% restocking fee plus an additional redelivery fee. No exchanges on Custom Special Orders or As-Is item(s).

As with any handmade furniture, some variations in finish, symmetry, and design are normal and not considered defects. Natural cracks in wood ("checking") is normal and not considered a defect. Product dimensions listed on our website are the closest possible approximate and minor variations are considered normal.

We cannot guarantee that the color (dye lot) of product(s) purchased will be exactly the same as shown or of previously purchased product(s). The color (dye lot) of fabrics & [faux] leathers may vary from one batch to the next due to the nature of the commercial dying process.

Even though we ensure our photos showcase our products as life-like as possible, please note that actual product color may slightly vary due to photographic lighting sources, room setting, or your monitor settings. You may contact us directly for fabric swatches to be mailed to you

Terms and Conditions are subject to modification or change without prior notice. 

Damages and issues
Please inspect your order upon reception and contact us immediately or within 48 hours if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Claims must be filed no later than 2 days from delivery date noted on carrier POD. Replacement parts are available upon request, within the warranty period. 

Cancellation Policy

Regular stock items can be canceled within 48 hours of PURCHASE. For deliveries within Arizona, California, Nevada or Texas, cancellations must be communicated at least 48 hours prior to DELIVERY. Orders that are cancelled outside of these time frames will be charged a 20% cancellation fee. In addition, orders held over two (2) weeks from purchase at our Customer Pick-Up will be cancelled and charged a 20% cancellation fee.

Custom Special Order item(s) are subject to a 25% non-refundable deposit for all cancellations.

Custom Special Order Items

Custom Special Orders are manufactured by customer request, and because they are not items that Dione Furniture keeps in stock, we require a 25% non-refundable deposit at the time of purchase. Please allow a minimum of two (2) weeks for our suppliers to create and ship your item(s). Once your Custom Special Order arrives, Dione Furniture will contact you to arrange delivery or pickup. Custom Special Orders must be scheduled for delivery or pickup within two (2) weeks from the time Dione Furniture notifies you of item(s) being ready. If you do not arrange delivery or pick up of your Custom Special Order, your order will be cancelled and your purchase will be refunded less the 25% non-refundable deposit. It is your responsibility to check that furniture will fit through doorways, up stairwells, down hallways and around corners and into the desired location. In the event that Dione Furniture is unable to deliver the furniture into the desired location, your order will be cancelled and your purchase will be refunded less the 25% non-refundable deposit. Custom Special Orders are placed immediately with our suppliers.

Once an order is placed, production cannot be stopped. If you wish to modify or cancel your Custom Special Order, you have until 9pm on the day of purchase to do so at no charge. Any changes or cancellations to Custom Special Order items after 9pm on the day of purchase will result in the loss of your 25% non-refundable deposit.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

NOTE: No exceptions or replacement will be issued for broken glass or marble under any circumstances.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at dionefurniture@gmail.com.